Performance standards provide employees with performance expectations for every significant duty in the organization. They encompass all employee behavior and actions that explain how a particular task should be carried out, as well as the expected outcomes for minimum acceptable standards. Thus, the performance standards communicate expectations to employees, and are always as specific as possible. All performance standards are based on the specific roles of employees.
Steps Involved in Creating Performance Standards
Reviewing the Job Description
Reviewing the job description is one of the most important steps involved in creating performance standards in organizations. Job description reviews ensure that the management discusses the various measurable goals an employee should meet (Welsh & Ordóñez, 2014). Measures should be taken to ensure that an employee’s performance is comparable to another’s in a similar position.
Analyzing Historical Data
Managers should consider analyzing any historical data available on the performance standards they intend to set (Welsh & Ordóñez, 2014). It is always fitting to set performance standards based on historical data, as managers can determine whether the new standards will represent an improvement or not. Performance standards should result in an improvement to existing performance levels.
Measures for Evaluating the Effectiveness of the Performance Standards
Graphic Rating Scales
The graphic rating scale is composed of job performance standards, specific duties. The scale that is often from 1 to 5, and is used to rate the performance of an individual employee. More so, the scale determines the effectiveness of the set performance standards. As such, the performance standards are realistic if the majority of the employees register considerable improvement.
The effectiveness of the job performance standards can be determined through employee opinion surveys. The survey should include questions about how employees feel about the performance standards. The management should establish how employees feel about the performance standards, as well as how they can be improved.
The Performance Standards
Effective Time Management
Effective time management is an important aspect of performance standards in the workplace. The performance standard requires all employees to complete work on schedule. This will ensure that employees meet assigned deadlines. Additionally, employees can set personal priorities based on departmental goals (Cerasoli et al., 2014). In this regard, effective time management increases the productivity of individual employees.
Creativity is a great performance standard, particularly in today’s organizations. It seeks to ensure that employees provide creative solutions to complex problems in the workplace. Creativity enables employees to actively participate in a collaborative creative process with the customer in to meet their needs effectively (Cerasoli et al., 2014). Employees can improve customer satisfaction through creative solutions for problems affecting clients.
Performance standards play a significant role
in enhancing organizational performance. The management should pay attention to
various steps that need to be followed when setting performance standards. More
so, it is essential to evaluate the effectiveness of the performance standards
to determine whether they can help in achieving set organizational goals. Time
management and creativity are some of the essential performance standards aimed
at improving the skill sets of employees.
Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014). Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. Psychological bulletin, 140(4), 980.
Welsh, D. T., & Ordóñez, L. D. (2014). The dark side of consecutive high performance goals: Linking goal setting, depletion, and unethical behavior. Organizational Behavior and Human Decision Processes, 123(2), 79-89.